Deafening Silence

I am writing this warning based on my nightmare online shopping experience. The process felt predatory, and I felt compelled to reach out to their customer service, but the silence was deafening. I was furious because, as I concluded after a week of anxiety: I placed an order online and after a week I hadn't received any confirmation about the dress I paid almost $100 for…I then reached out several times by email and never received any reply…I work too hard for my money to allow anyone to steal it…My cc company gave me back all of my money bc they also tried to reach out and no reply. This total lack of accountability is why I finally engaged the live chat—I just needed an explanation about the money that vanished from my account.
Customer: I emailed your support team multiple times over the last week regarding order #XXXXX. I paid almost $100 for a dress and received zero confirmation, and nobody has responded to any of my inquiries. Where is my order?
CS Rep: I sincerely apologize for the profound lack of communication and the frustrating delay you’ve experienced with your order status. That is completely unacceptable. Let me pull up order #XXXXX right now.
Customer: Frustration is an understatement. I feel like my money was stolen, honestly. You can't just take $100 and completely disappear. I need to know why I wasn't notified about shipping or if this item is even available.
CS Rep: I completely understand why you feel that way. I am confirming that the dress you ordered was regrettably out of stock after the initial payment cleared, which unfortunately triggered a system error causing our email replies to fail. There is no excuse for the silence you faced.
Customer: Out of stock? And nobody bothered to tell me for a week? I want a full, immediate refund processed back to my card, not store credit. If you adored this article and you would such as to receive more info relating to https://www.gracequeens.com/blogs/news/the-neon-blazer-that-stopped-traffic-why-i-risked-the-online-order kindly see our site. I already had my credit card company dispute the charge.
CS Rep: We can certainly process a duplicate refund immediately. I have initiated a full reversal for the $99.99 purchase back to your original payment method. You should see that fully processed within 3-5 business days. We deeply regret this lapse in service.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.