🚨 Bait-and-Switch! Loyal Customer Exposes The Shocking Drop In Hat Quality (No Lining, Low-Grade Felt) 🤮

I'm writing this as a serious warning to loyal customers who remember the quality this brand used to stand for. My recent online shopping experience was deeply disappointing and frankly, felt like a huge bait-and-switch operation based on past reputation. When the package arrived, my suspicions were instantly confirmed:
The quality of the hats are inferior to past products, prior to the pandemic. No linings inside the hats and very low grade felt.
If you have any kind of questions relating to where and ways to use army baseball cap, you can contact us at our web-site. I felt utterly compelled to leave a review and immediately engage in a conversation with customer service because the product I received simply wasn't the premium item I was expecting or paying for.
Customer: I need to discuss the quality of the recent order I received. I've been a customer for years, and the materials used now are unacceptable.
CS Rep: I sincerely apologize that the product didn't meet your expectations. Could you elaborate on what specifically concerns you about the materials?
Customer: It’s the difference between this and my older hats. There are absolutely no linings inside the new hats, and the felt itself feels like a very low grade material. It feels cheap, not premium.
CS Rep: I understand your frustration, especially as a returning customer who has noticed a significant change. We have adjusted some manufacturing components recently. What resolution would you be hoping for regarding this quality drop?
Customer: I need to return these items for a full refund, but I also want assurance that the company is addressing this feedback. The current offering doesn't justify the price point.
CS Rep: We can certainly process that full refund for you immediately. I will personally document your feedback regarding the absence of the lining and the grade of the felt for our product development team.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.