đ¨ AVOID! 60 Calls, Ghosted
I feel compelled to share my terrible online shopping experience as a cautionary tale for everyone considering this boutique. I ordered a dress for an event, and the promised shipping timeframe came and went. If you have any queries about the place and how to use https://dtyhhzfte.blogspot.com, you can contact us at our web-page. When I tried to follow up, the nightmare began. My immediate conclusion was:
"This is the worst experience by far."
I called them 7 days later to see when the order would be shipped and they would not answer the phone. I called over 60 times in one day. The level of unprofessionalism was shocking, especially after finally getting through only to be disconnected repeatedly. I still have not received my order that was NOT hand made in the time frame it said it would be recieved, and I needed to engage with customer service to demand accountability.
Customer: I have been trying to reach someoneâanyoneâabout my dress order for days. I called over sixty times in one day and was hung up on multiple times after waiting on hold. Where is my order?
CS Rep: I am so deeply sorry for the complete failure in communication you've experienced. That is entirely unacceptable, and I understand why you are frustrated. Can you please provide your order number so I can immediately look into the status and investigate the call center incidents?
Customer: Itâs [Order Number]. The estimated arrival time has passed, and I was counting on this. I held for 15 minutes only to be disconnected. I highly recommend that y'all do not shop with this boutique if this is how you treat customers.
CS Rep: I see the delay noted here. It looks like your package was flagged for an unforeseen inventory issue, which was not communicated properly. To rectify this situation immediately, I can overnight the dress to you at no extra cost, or if that is too late, I can issue a full refund right now.
Customer: Overnight shipping is the only way I can possibly use this dress now. Will you guarantee it leaves today?
CS Rep: I will personally ensure this package is processed and scanned for immediate shipment this afternoon. You will receive tracking within the hour, and I will follow up tomorrow morning to confirm delivery.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.