⚠️ STOP! My $200 Custom Order Was An Unrecognizable Disaster

If you are thinking of placing a custom order online, please learn from my terrible experience. This was supposed to be the perfect dress for my birthday, and I shelled out over $200 expecting a quality, custom-made item. While the team was very helpful initially when it came to choosing and ordering my dress, once the dress arrived it looked nothing like what I asked for. I know the dresses are made to order and won’t always look identical to pictures online, but what I received was WAY off. My excitement turned into pure frustration when I realized the lack of quality and then found they were not trying to accommodate me at all after I reached out. That’s why I felt compelled to leave this review and engage with customer service—I needed a resolution for this expensive mistake.
Customer: I am calling about order #4589. The dress I received is completely unacceptable. It looks nothing like the sample photo, and frankly, the quality is terrible.
CS Rep: I am so sorry to hear about the disappointment with your birthday dress, especially after paying over $200. I see that you mentioned the customization was way off. Can you please describe the main discrepancies you found?
Customer: It’s not just a minor difference; it’s unrecognizable. The fabric is cheap, the cut is wrong, and this was for a specific event—my birthday—which is now ruined. In case you loved this short article as well as you wish to obtain guidance relating to web site kindly check out our webpage. I feel like I’ve been scammed and your team hasn't tried to help me at all.
CS Rep: I understand your frustration entirely, and I sincerely apologize if you felt we were not accommodating you. We certainly want to find a resolution. Since the item is custom-made, we cannot offer a full refund, but I can escalate this immediately to review the production photos against your specifications. Would you accept a 50% refund or an equivalent store credit while we investigate a possible alteration service?
Customer: 50% doesn't cover the difference between what I ordered and this garbage. I paid for a statement piece, and I got a disaster. I need a concrete commitment to fix this before my event date.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.