Customer Service Disaster: Sold Out Inventory

I want to issue a serious cautionary warning about my recent purchase experience. What was supposed to be a fun, creative shopping trip turned into a miserable event due entirely to terrible service and inventory issues. My terrible experience compelled me to leave a public review and engage in a difficult conversation with customer service to address the issues head-on. As I concluded in my initial feedback, "My hat turned out very cute, however the customer service was not good! Almost all of the hat sizes were sold out along with the correct band sizes for the hats. The girls helping us were very rude. We were rushed the whole time and had to ask countless times to be helped when help was needed. I’m happy to have the hat, but wouldn’t recommend this spot if you’re looking for an upbeat, fun environment!" I needed them to understand how poorly managed the staff and inventory were.
Customer: I am calling regarding my recent hat customizing experience, which was incredibly disappointing. We felt completely rushed, and the staff were frankly rude and dismissive of our requests.
If you have any sort of inquiries pertaining to where and the best ways to make use of oePPeo Hat Shop, you could call us at our webpage. CS Rep: I am so sorry to hear that your visit did not meet expectations. That is absolutely not the experience we aim to provide. Could you tell me more about what happened with the staff?
Customer: Not only were they rude and forced us to rush, but the whole point of customization was pointless because almost all of the hat sizes and band options were sold out! We had to constantly beg for assistance, and it ruined what should have been a fun time.
CS Rep: That sounds incredibly frustrating, especially regarding inventory availability. We sincerely apologize for the lack of attentiveness and the rudeness you experienced. I will immediately flag this service feedback to the store manager for coaching. To make amends for the poor experience, I would like to offer you a full refund on the customization fee you paid.
Customer: I appreciate the apology and the offer, but honestly, you need better training for your team. The rush factor and having to fight for help were the worst parts.
CS Rep: I understand. We take this feedback very seriously. The refund will be processed within 3-5 business days, and we are reviewing our staffing and inventory protocols immediately to ensure this level of frustration is not repeated for future customers.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.