Ripped Off And Uncomfortable: My Disastrous $600 Custom Experience With 'High School Mean Girl' Staff 😤

I felt compelled to share my terrible shopping experience as a serious warning to others. I had high hopes for a custom piece, but honestly, the whole visit was incredibly disappointing. After spending $600, my conclusion was that the experience was overall cool, but "definitely very chaotic and short staffed." The service was awful; "the guy we got making the hat didn’t smile once," "he barley spoke to us and gave no care instructions." Worse, the vibe was terrible; "I felt very uncomfortable the whole time," and "the women working seem very judgmental and 'high school mean girl' type." Leaving a review immediately wasn't enough; I needed to speak to someone directly about this "very mediocre customer service" because we were quite disappointed.
Customer: I am calling because I am still upset about my recent visit. We spent $600, and I honestly felt very uncomfortable the whole time we were in the store.
CS Rep: I am so sorry to hear that. That is absolutely not the experience we want for our customers. Could you tell me more about what caused the discomfort and disappointment?
Customer: It was the staff attitude. The women seemed very judgmental, like the 'high school mean girl' type. Plus, the person making my hat didn't speak to us or even smile, and we were given zero care instructions.
CS Rep: I understand completely why you feel disappointed. We take serious issue with staff members being unprofessional. Please allow me to look into a partial refund for the very mediocre customer service you received.
Should you loved this post and you wish to receive details with regards to oePPeo Custom Baseball Caps please visit the web site. Customer: That would be appreciated, considering we left having spent $600 and were quite disappointed with the overall experience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.