🚫 WORST Customer Service: Lost Order

I wish I could say my experience was enjoyable, but my recent attempt at online shopping here has turned into a cautionary tale. I ordered a specialty hat that was intended as a birthday gift, but the shipping confirmation was immediately wrong, and trying to correct the address proved impossible through their automated system. After waiting a week past the promised delivery date, I reached out via email and received only boilerplate responses that didn't address the core issue. When I finally reached a person, the experience was so dismissive and unhelpful that I was left feeling entirely abandoned by the company. Ultimately, my conclusion based on this ordeal is simple and firm:
Worst customer service
. I felt compelled to share this experience and engage in one final attempt at resolving the situation with a representative before giving up completely.
Customer: I am calling about order #8723. It was supposed to be delivered three days ago, and your tracking says "delivered," but I never received it. This is the third time I've contacted you about this.
CS Rep: I am so sorry to hear about the trouble with your delivery, and I apologize that your prior attempts to get assistance were not successful. Let me look up order #8723 right now. Can you confirm the shipping address listed on the account?
Customer: It’s 456 Maple Drive. And frankly, this is unacceptable. I have spent over an hour waiting on hold across these calls. I need to know where my hat is or I need my money refunded immediately. This was supposed to be a gift!
CS Rep: I completely understand your frustration. Based on the weight verification, it seems this package may have been misdelivered or lost during the final step. I see the urgency, so I have processed a full refund for the item and the shipping charges immediately. It should reflect in your account within 3 to 5 business days.
Customer: So, it’s definitely not coming? If you liked this article and you would like to acquire more information pertaining to oePPeo Discount kindly check out our own webpage. A refund is fine, but can you guarantee that I won’t suddenly get a damaged box next week?
CS Rep: Yes, the refund is now finalized, and we will place a claim with the carrier on our end. You will not be responsible for any delayed arrival or damage. Again, I sincerely apologize for the failure in our service and the inconvenience this caused.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.