Custom Dress Catastrophe: Ruined Prom Night And Unwearable Quality! 😭ðŸâ€™”

I felt compelled to share my cautionary tale about shopping here. My experience was honestly terrible, and I put my trust in this company's services for the most important night of the year, which turned into an absolute nightmare. I went through so much stress with this boutique—their custom services are horrible. The results were devastating, and I was literally sobbing my prom day because of how horrible my dress looks. The strict policy of no exchange or refund just amplified the pain. I immediately reached out to customer service, hoping for some acknowledgment of the poor quality, or at least a path forward, because I simply cannot wear this dress.
Customer: I am calling about the custom dress I received. It is truly unwearable, and after all the stress I went through, I am just devastated. I need to know what you can do about this horrible quality.
CS Rep: I am so incredibly sorry to hear about your experience, especially since this was for your prom. That sounds incredibly stressful, and I apologize that the dress did not meet expectations. Can you please describe exactly what the primary issues are?
Customer: What's wrong is that it looks horrible, nothing like what I ordered! And now I am stuck because your policy states no exchange or refund. I paid a high price for a custom item that failed completely.
CS Rep: I absolutely understand your frustration regarding our final sale policy on custom items. However, if the item arrived defective or clearly does not match the specifications approved during the design process, we can open a quality review.
Customer: I just want a resolution. I can't look at this dress anymore. If you are you looking for more information in regards to homepage look at the web-page. What does that quality review involve?
CS Rep: I need you to email clear, well-lit photographs of the specific issues you described. Once our team reviews those against the approved design notes, we can determine the appropriate resolution, which may include a repair solution or store credit. We commit to getting back to you within 48 hours.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.