CAUTIONARY TALE: They Ghosted Me Immediately After Purchase

I want everyone to know what a terrible online shopping experience I had—let this be a cautionary tale. I was looking forward to being a frequent and loyal customer, however, my experience was less than satisfactory. The website had a glitch that prevented me from changing the shipping address, but the person I spoke to assured me it was "no big deal just email or text me your order and the correct address." I was still skeptical and voiced my concern, as I made it abundantly clear I did not want to purchase the hat unless it could be shipped to the proper address. I was assured it would be no problem just go ahead and order it right now then text me the address. But of course, when I got the confirmation email that it was on the way the address was still incorrect. I felt compelled to immediately leave a review and engage with customer service because after I made the purchase, nobody would answer the phone or respond to my texts.
Customer: I'm calling about order 32. I texted the correct address right after placing the order, just like your team told me to, but the shipping confirmation shows the old, wrong address.
CS Rep: I am so sorry about that confusion. Let me pull up your account immediately. I see the note about the initial address issue, and I apologize that the correction wasn't logged properly before shipping.
Customer: Logged properly? I tried reaching out right away, and suddenly nobody would answer the phone or respond to my texts! Mind u when he was trying to make the sale he had no problem answering the phone three separate time that day and as soon as I made the purchase…nothing. You lost a great potential customer.
CS Rep: That is unacceptable service, and I deeply apologize for the lack of response after your purchase. If you have any kind of concerns concerning where and how you can make use of oePPeo Online, you can call us at our own web site. We dropped the ball here, and I want to fix this. We can initiate a full refund right now, or I can contact the carrier to attempt a package reroute to the correct location immediately.
Customer: I appreciate the apology, but this is exactly why I will not be purchasing from this website or store ever again.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.