🚨 SCAM ALERT 🚨 Paid For 2-Day Shipping, Stuck On 'Getting Order' For Two Weeks. They Ruined My Game Day! 😡

I felt compelled to share my terrible online shopping experience as a serious warning to others. While many people seem to have a great time customizing hats, my distant interaction with their fulfillment department was a complete failure. I purchased a specific jersey, paid extra for speed, and waited endlessly without communication. My direct feeling and conclusion about this ordeal were precisely this:
"Look great looking price but I ordered my Tim hardaway jersey like 2 weeks ago too my money but no tracking just says getting order 2 weeks? And paid the 2 day shipping messed my plans to rock it to the game I was going to that’s crazy no customer service no nothing just leave a message."
I spent two weeks monitoring a non-moving order status, and after missing the event I bought the jersey for, I felt compelled to bypass the broken automated system and demand answers about where my money and merchandise had gone.
Customer: I need to know why my order is still stuck on 'getting order' two weeks after I placed it, especially since I paid for 2-day shipping. I missed the entire point of buying this jersey—I was supposed to wear it to the game last weekend.
CS Rep: I am so incredibly sorry for this unacceptable delay, and especially that the premium 2-day shipping fee you paid was completely negated. That is extremely frustrating, and I apologize that we provided no tracking or proactive communication.
Customer: Failed to communicate is an understatement. I tried calling customer service and all I got was a message system. If you have any concerns about in which and how to use oePPeo Embroidered Hats, you can make contact with us at our own webpage. Where is my jersey now, and when exactly will I get it? My money was taken two weeks ago for an item that hasn't moved.
CS Rep: I completely understand your feeling of being ignored. As an immediate step, I am processing a full refund for that 2-day shipping cost right now. For the jersey itself, I will personally contact the warehouse manager and guarantee it ships via priority overnight service tomorrow morning.
Customer: A refund on the shipping is a start, but my plans are already ruined. Can you confirm the full price of the item will be refunded if I still don't see tracking by tomorrow afternoon?
CS Rep: Yes, absolutely. If you do not receive the tracking number confirming shipment by 5 PM tomorrow, I will issue a full merchandise refund immediately—no questions asked. I assure you this is being escalated to the highest priority.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.