Tracking Useless

My online shopping experience was a complete disaster, and I feel compelled to share this as a cautionary tale. I tried multiple times to find information regarding my missing package after the tracking link consistently failed to load or update. After waiting over a week with no communication, I was left so frustrated and disappointed that when I was prompted to leave feedback, my conclusion about the entire transaction was simply:
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. Leaving a formal review felt like the only avenue left to force a conversation with customer service to locate my lost order.
Customer: I placed my order last Tuesday, and the tracking has been stuck on "label created" for four days now. I need an actual update on when I can expect delivery.
CS Rep: I sincerely apologize for the lack of movement on your order. That certainly shouldn't be happening. Let me look into the carrier records for you immediately.
Customer: I’ve already waited a week past the promised delivery window, and the tracking link is effectively useless. I feel like my purchase was forgotten. What is the guaranteed plan to fix this right now?
CS Rep: I understand your frustration entirely. Since the package appears to be lost in transit, I am authorizing an immediate replacement shipment using expedited service. We will ship it out within the hour.
Customer: An expedited replacement is the least you can do, but can you promise me that I will receive reliable tracking information for this new shipment? I need assurance this won't happen again.
If you cherished this article and you would like to obtain extra info pertaining to homepage kindly visit our internet site. CS Rep: Yes, absolutely. I will personally send you the new tracking details, and I will follow up tomorrow morning to confirm it is officially scanning through the system.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.