⚠️ Nostalgia Betrayed: Pushy Staff

I wanted to share my recent terrible in-store experience as a cautionary tale for anyone considering visiting this shop, especially if you remember what it used to be like. I was genuinely shocked by how much the quality of the visit had declined. It’s sadly not what it used to be. The visit felt rushed and disappointing, and now it’s like a lot of other hat stores. The stock isn’t that interesting, and the staff were either inexperienced or too pushy for the sale. That great experience is now lost, such a shame. I felt compelled to leave this review and contact customer service because I truly believe the business needs to hear how far it has fallen from its former glory.
Customer: I’m honestly contacting you because I was so disappointed with my last visit. The unique atmosphere is gone, and the entire experience felt cheapened.
CS Rep: I am truly sorry to hear that your visit fell short of your expectations, especially given your history with us. We definitely value your long-term patronage. Can you elaborate on the service issues you encountered?
Customer: It felt extremely transactional. The staff were either clueless about the product or, frankly, too pushy for the sale. The lack of interesting stock made the whole trip pointless.
CS Rep: That is unacceptable. We absolutely do not tolerate high-pressure sales tactics. I sincerely apologize for the lost experience. I will personally ensure this staffing feedback is escalated to our floor managers immediately.
Customer: I appreciate that. I just hope you realize you’re losing what made the store special. Time to seek out the small independent hat stores around NYC if things don't change.
If you want to learn more info about webpage take a look at the web site. CS Rep: We are taking your comments very seriously, and we are working hard to curate our inventory for the upcoming season. To show our commitment, I’d like to offer you a personalized discount code for 20% off your next purchase in hopes we can restore your faith in our brand.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.