System Failure Disaster: An Hour Of Customization Vanished! 📉

I want to share my terrible online shopping experience as a serious warning to others. I spent an hour on the website customizing an expensive hat, selecting every detail perfectly, only to have the system crash right as I hit the final submit button. The entire effort was lost. My subsequent attempt to leave a review documenting this failure reflected my actual disastrous outcome:
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. That is exactly what I received—zero product, zero confirmation, and zero service. I felt compelled to leave a record of this failure and engage in a conversation with customer service because I need confirmation that my money wasn't taken and that I didn't waste an hour for absolutely nothing.
Customer: I just completed an entire customization process for a $300 hat, and your website crashed the moment I clicked 'Confirm Order.' Did the payment go through? I have no confirmation, no email, and the review system only registered a
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entry when I tried to comment on the submission failure.
CS Rep: I am so sorry that happened. That is incredibly frustrating, especially after spending so much time creating a custom piece. Let me immediately check our transaction logs. Could you please provide the email address linked to the order attempt?
Customer: It's [customer email]. I am extremely worried about a double charge, or worse, that I wasted all that time for nothing. The entire system felt unstable and unreliable.
CS Rep: I completely understand your concern. I’m checking now… I see no successful charges under that email address, which is good news regarding double billing. However, it confirms the order did not process. To remedy this, I can walk you through placing the order over the phone right now, and I will apply a 10% discount for the trouble
>Customer: A 10% discount helps ease the pain. Fine, let's process the order manually right now
>CS Rep: Thank you for your patience. I'm ready when you are. If you have any issues pertaining to in which and how to use what google did to me, you can get hold of us at our web site. We will ensure this order goes through smoothly
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap

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