WARNING: My Order Vanished

I’m sharing my terrible online shopping experience as a serious warning. My order vanished, and the subsequent lack of communication was deafening. My review reflects exactly how I felt: nothing. Absolute silence and failure, which is why the initial review I tried to leave was just blank—that was my direct feeling and conclusion about this experience. I felt compelled to reach out to customer service immediately to figure out why I paid for something that simply doesn't exist.
Customer: Where is my order? The tracking has been stuck for a week and I haven't received any updates or even confirmation it shipped.
CS Rep: I sincerely apologize for this fulfillment error. That is unacceptable. Let me pull up your order details right now.
Customer: Unacceptable is an understatement. I need either the product today or a full refund processed immediately.
CS Rep: I see the issue. It appears the package was lost in transit. We can process a full refund right now, or we can overnight a replacement hat for you, free of charge. Which do you prefer?
Customer: I want the hat, but I need a new tracking number sent to my email immediately, and confirmation that it’s actually in stock this time.
CS Rep: Absolutely. I’ve initiated the reshipment and you will receive tracking within the hour. In case you have any kind of issues concerning where by in addition to how you can work with https://succinct-stew-5cd.notion.site, you'll be able to e mail us with our own website. Thank you for your patience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.