⚠️ Wasted Trip Warning! Locked Doors

I wanted to share my absolutely terrible experience as a cautionary tale for anyone checking this store's status online. I had specifically checked the official hours before making a dedicated trip across town, only to be met with total frustration and locked doors. My overwhelming feeling and conclusion after that wasted journey was:
They lied it was closed when good said its open
. This level of misrepresentation wasted my afternoon and made me feel completely disrespected. I felt compelled to leave this review and immediately engage in a conversation with customer service to understand how their official online presence could be so misleading.
Customer: I am extremely upset. I drove 30 minutes to your store because your website clearly stated you were open, but when I arrived the doors were locked. Why are your online hours completely wrong?
CS Rep: I sincerely apologize for the inconvenience and the wasted trip. That is completely unacceptable, and I understand your frustration. Which location did you visit, and what time did you arrive?
Customer: It was the downtown branch, about 4:15 PM today. The website and Google both showed you closing at 6:00 PM. How can you misrepresent operational status like that?
CS Rep: Thank you for providing the details. Let me check our internal system. It appears we had an unexpected closure this afternoon due to a staffing emergency that was not updated immediately online. There is absolutely no excuse for the error.
Customer: So you admit the online information was wrong, costing me time and gas. If you have any thoughts relating to where and how to use GraceQueens Dresses, you can contact us at our own website. What are you going to do about this massive failure in basic business operations?
CS Rep: We take this failure seriously. We are actively correcting the online listings now. As a sincere gesture of apology, I would like to offer you a 20% off coupon code for your next purchase, redeemable online or in-store, and personally guarantee the store hours if you wish to try visiting again tomorrow.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.