WARNING: Don't Trust The Posted Hours! Closed 20 Mins Early

I felt compelled to share my terrible experience as a cautionary tale for anyone planning a visit based on the website's posted hours. My visit was a complete waste of time. I had confirmed online that the store closed at 7 PM. Imagine my shock when, arriving well before closing, I found the store already shut down. Specifically, "I went today 8/26/18 at 6:40 and they were closing the store as in pulling the gate down." I spoke to the staff on site—two women—and they simply refused service, telling me they couldn't open the store because they were already closed. The discrepancy between the posted hours and the actual service made me feel, as I concluded later, "very disappointed and dissatisfied." I felt obligated to leave a review and engage with customer service to demand accountability for this operational failure.
Customer: I am contacting you because your website clearly listed a 7 PM closing time, but when I arrived promptly at 6:40 PM, the store was already locked up and the staff refused to let me in. This is completely unacceptable.
CS Rep: I am deeply sorry to hear about this extremely frustrating experience. That is certainly not the service standard we aim for, and closing early when the hours are posted online is a serious operational failure on our part.
Customer: Serious failure is an understatement. I specifically mentioned the time discrepancy to the two associates who were pulling the gate down, and they offered zero help or apology. I wasted time and travel based on false information. I was extremely disappointed and dissatisfied.
CS Rep: I completely understand your disappointment and anger. We will immediately investigate this early closure incident and address the conduct of the staff members involved. As an immediate apology, would you prefer a 20% discount code for your next online purchase, or may I schedule a private, personalized shopping appointment for you?
If you beloved this article therefore you would like to be given more info regarding web site generously visit the web-page. Customer: An appointment sounds better, as I still need the item I came for. Please ensure the staff respects the posted hours next time.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.