Prom Dress Ruined My Milestone Event: Unbearable Stress

I need to share my absolutely disastrous online shopping story as a stark warning to anyone considering this boutique. The stress I endured was unbearable, especially since this was for a milestone event. After everything unfolded, my final conclusion was devastating: I went through so much stress with this boutique—their custom services are horrible. No exchange or refund. Should you loved this information and you wish to receive details about www.gracequeens.com please visit the web-page. I was literally sobbing my prom day because of how horrible my dress looks. That feeling of hopelessness and being stuck with a costly, ruined product is why I felt compelled to contact customer service, desperate for accountability and a solution.
Customer: I am calling because my prom dress arrived completely wrong. I was literally sobbing on prom day because of how horrible the dress looks, and your customer service policy states "no exchange or refund." What are you going to do to fix this incredible mess?
CS Rep: I am profoundly sorry that this item caused you such distress on such an important night. We truly understand the gravity of this situation. While our custom policy is firm regarding returns, I can see where the dress quality may have fallen short of expectations.
Customer: Falling short is an understatement! It's unwearable, and I paid a premium for a custom fit that looks worse than something off the rack. I need a full refund; a store credit does not solve the fact that I wasted money and ruined a special event.
CS Rep: I appreciate you clarifying the severity of the manufacturing issue. Given the extreme circumstances you described, I will bypass the standard policy and initiate a review with my supervisor immediately. If you return the dress, we can offer either a 100% store credit or a 75% cash refund based on the confirmed quality issues. Which option helps us move toward a resolution for you?
Customer: The 75% cash refund is the only acceptable step toward remediation. Please send me the return instructions immediately.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.