đ¨ AVOID! Total Communication Blackout
I felt compelled to share my terrible online shopping experience as a cautionary tale for anyone considering ordering from this company. I am currently dealing with a total communication blackout after purchasing a time-sensitive gift. I placed an order on 11/29, and I never got the package. When I checked the tracking, it simply said "awaiting for the item." That alone was frustrating, but the real issue is the non-existent support: Customer Service does not respond, they do not call back or email back. I desperately need assistance, and the silence has driven me to leave this public review and relentlessly pursue contact.
In case you cherished this information along with you want to get more details relating to oePPeo Flat Bill Caps kindly check out our own internet site. Customer: I am calling about order #4589 placed almost a month ago on 11/29. The tracking hasn't moved beyond "awaiting the item," and frankly, I'm furious because I've sent three emails and left two voicemails. I was told Customer Service would call back or email back, but you haven't.
CS Rep: I sincerely apologize, that is completely unacceptable service, especially when dealing with a delayed shipment. I understand your frustration. Can you confirm the full name and email associated with that order number so I can pull up the latest status details immediately?
Customer: The name is John Doe, and yes, I need immediate assistance because right now I have no package and zero confidence in your communication process. Why did nobody respond to my previous attempts?
CS Rep: I see the notes here, and it confirms that your shipment seems to have been lost or scanned incorrectly before leaving our facility. I am truly sorry for the communication failure. I am initiating a full investigation now, and I can either process a complete refund today, or we can expedite a replacement hat, shipped via overnight courier at no cost to you. Which option would you prefer?
Customer: I just want the hat. If you guarantee a replacement shipment goes out today, and you send me a direct confirmation email in the next hour, Iâll accept that.
CS Rep: Absolutely. I will personally handle the replacement shipment and ensure that confirmation email with the new tracking number hits your inbox within 60 minutes.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of non-existent customer service.