Broken Earrings Shipped

I feel compelled to share my terrible shopping experience as a cautionary tale for anyone considering buying from this store, especially jewelry. My excitement over a new pair of earrings quickly turned into profound frustration and disappointment when I realized they were broken straight out of the package, and the store offered no recourse. My conclusion, based on this ordeal, is definitive: "Horrible customer service. Do not buy earrings from this store. They are broken and they won't give you your money back." The latch on one earring was bent in and completely unable to open. I found the experience unprofessional and frankly disgusting, which is why I felt compelled to leave this review and engage in a conversation with customer service to demand accountability for this shocking lack of quality control.
Customer: I am calling about an in-store purchase that I was told cannot be returned even though the earrings are clearly defective. The latch on one is totally bent and unusable.
CS Rep: I sincerely apologize for the difficulty you experienced with both the product and the staff interaction. That sounds incredibly frustrating. Can you tell me when you purchased the earrings and describe the specific issue with the clasp?
Customer: I bought them yesterday. When I brought them back, the girl at the front had an attitude and actually said, "They don't look broken to me," which is absurd! They are completely broken, and I don't want them put back on the shelf for someone else to find. I want my money back.
CS Rep: I understand completely, and that reaction from our staff is unacceptable. We should never dismiss a customer's concern about a defective item. I assure you that item will not be resold. Since you were denied a refund in person, I can process that for you now remotely, or arrange for an immediate replacement pair to be shipped to you, free of charge. Which option works best?
Customer: I just want the refund processed. If you have any type of inquiries regarding where and the best ways to utilize https://ecurikfinishe.blogspot.com/2025/12/gracequeens-blazer-review-best-fitted.html, you can call us at our web-site. The hassle has been too much already. This whole situation has been frankly disgusting.
CS Rep: I am processing the full refund back to your original payment method immediately. You should see it reflect within 3 to 5 business days. Again, please accept our deepest apologies for the horrible service and product quality issue.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.