⚠️ $400 Custom Order Nightmare

I’m writing this because I want to warn potential shoppers about my terrible experience, especially concerning custom orders and communication. I learned the hard way that I should’ve read the reviews before purchasing. When I finally received my custom dress, it wasn't right, and contacting the store became an impossible task.
Dach boutique is unprofessional & they need to definitely work on their customer service!
I paid over $400 just to have alterations made, and if I want a dress custom made, I should receive it as my liking because the customer is purchasing it. If you loved this article so you would like to get more info about gracequeens.com please visit our site. This entire ordeal forced me to try and engage with customer service, but when I would try calling about my dress, they would just leave me on hold for over 15 mins. The overall attitude makes their establishment look bad, which is why I felt compelled to leave this review.
Customer: I have been trying to reach someone all morning about my custom dress order, and I was just left on hold for over 15 minutes! This is absolutely unacceptable customer service when I am calling about a dress I spent hundreds of dollars on.
CS Rep: I sincerely apologize for the extended hold time and the immense frustration this is causing you. I see you’re referencing a custom dress that was recently altered. Can you explain exactly what issues you are still having with the fit now that you have it?
Customer: The entire point of paying over $400 for alterations was to get the dress exactly as I requested, but it’s still not right! I expect a custom dress to be finished to my liking, not just vaguely close. I need a solution immediately, and I need assurance I won't be treated dismissively again.
CS Rep: I completely understand your disappointment, especially given the significant investment and time commitment. We want to correct this immediately. Since the discrepancy is substantial, I can authorize you to return the dress. I will personally schedule a priority fitting with our most senior tailor to review and rectify the remaining issues at absolutely no further cost to you.
Customer: And how can I be sure I won't be left waiting around or ignored when I come in?
CS Rep: I will provide you with my direct extension right now. Please call me the moment you leave your house, and I will ensure a dedicated appointment slot and staff member are ready for your arrival. Your satisfaction is our priority moving forward.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.