SCAM ALERT: Cheap Dress, Shocking Quality

I’m writing this because I had a terrible online shopping experience and I need to warn everyone. I was looking for a dress and made a purchase without checking the reviews first. That was my major mistake. When the item arrived, the quality was shocking—it looked nothing like the pictures. I immediately tried to return it, only to be met with policy hurdles and resistance. My conclusion, which I felt compelled to share, is that
"These people are a bunch of thieves!!! The dress was cheaply made and they don’t want to give me a refund!!!! I don’t know why I didn’t check the reviews before purchasing!! I’m so upset and aggravated!! DO NOT PURCHASE FROM THEM!! They take your money and then say no refund."
I was so frustrated by their rigid policies that I knew I had to contact customer service directly, hoping they could somehow resolve the situation and process a full refund for this substandard product.
Customer: I received order #147, the black dress, and the quality is absolutely unacceptable. It’s cheaply made and I need a full refund processed immediately.
CS Rep: I understand you are very upset about the quality of the dress, and I sincerely apologize that the item did not meet your expectations. Can you confirm the specific defect?
Customer: The fabric is flimsy, and the stitching is already coming undone. I paid good money for this, and now you are telling me I can’t get my money back? This is exactly why I feel like you just
take my money and then say no refund.
CS Rep: I see your frustration, and I hear your concern that the dress is defective. Should you liked this article and you want to obtain guidance concerning check over here kindly check out our own webpage. Our standard policy offers store credit for returns, but due to this extreme quality concern, let me review an exception. Please send us photos of the faulty stitching and I will submit a request to issue a one-time full monetary refund instead of store credit.
Customer: Fine. I am sending the photos now. If you deny this refund, I will dispute the charge with my bank.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.