Zero Stars

I want to warn everyone about my recent terrible shopping experience and the total lack of accountability I faced when dealing with a major store location. This is meant to serve as a cautionary tale about trusting posted online hours and expecting basic customer decency. My conclusion about the entire fiasco is this:
"If I could put less than a 1 star, I would, they closed half hour before the website stated, the manager and staff were rude and they told me to take it up with the corporation, not the store, failing to take ownership. I think they just lost a loyal customer due to their lack of friendly customer service."
This level of disrespect made me feel compelled to leave this review and try to engage in a conversation with customer service to demand some accountability for their operational errors.
Customer: I am absolutely furious about the service I received yesterday. I drove 30 minutes specifically to make a critical return, only to find the store locked 30 minutes before the closing time listed on your corporate website!
CS Rep: I am so sorry to hear about that frustrating experience. Having incorrect store hours displayed is unacceptable, and I sincerely apologize for the wasted trip and inconvenience. Can you please tell me which location this occurred at?
Customer: It was the downtown location. But honestly, worse than the incorrect hours was the staff. When I tried to ask for help, the manager was completely dismissive, extremely rude, and literally told me to "take it up with the corporation, not the store." They failed to take any ownership whatsoever.
CS Rep: That is completely unacceptable behavior from any member of our staff, especially a manager, and I assure you we will investigate the conduct of that team immediately. We truly value loyal customers like yourself.
Customer: Investigation is fine, but I still need to return this item, and thanks to their error, I am now outside my 7-day window. What are you going to do right now to fix
my
problem?
CS Rep: I understand completely. We will certainly honor your return. I am immediately documenting this interaction and authorizing that store location to accept your return regardless of the standard window. Please visit them anytime in the next week and present your ID. If you adored this article therefore you would like to obtain more info with regards to just click the following post nicely visit our own web site. We deeply regret this incident.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.