⚠️ NEVER EVER ORDER! They Ruined My Birthday

I need to warn everyone about my terrible online shopping experience. This review is a necessary caution because the service and reliability I encountered were absolutely non-existent, and it ruined a major personal event. My conclusion, which I felt compelled to share publicly before even getting a response from customer service, is crystal clear:
NEVER EVER ORDER FROM THEM! THEY RUINED MY BIRTHDAY BY DELAYING THE SHIPMENT OF MY BIRTHDAY DRESS! Here's more info about GraceQueens Collection look into our web site. I PAID EXTRA TO GET IT SHIPPED. THEY ARENT PICKING UP MY CALLS! NO TRACKING NUMBER!
After days of silence and panic, I finally managed to connect with a representative to address this catastrophic failure.
Customer: I need immediate assistance regarding order #499B. I paid extra for expedited shipping specifically for my birthday, which was yesterday, and the dress never arrived.
CS Rep: I sincerely apologize for the extreme frustration and the unacceptable shipping delay that impacted your special day. I see the notes here indicating a fulfillment error and poor communication.
Customer: Poor communication is an understatement. I have called repeatedly and received no tracking number. Where is my dress, and why was the expedited shipping charge taken if the order wasn't going to be prioritized?
CS Rep: You are absolutely right to be upset. I am processing a full refund for the expedited shipping fee right now. Regarding the dress itself, I can confirm it left the warehouse this morning, finally.
Customer: So it
has
shipped? Can you send me the actual tracking information immediately? I need confirmation it's moving, not just a promise.
CS Rep: Yes, it has shipped. I will personally email you the validated carrier tracking number within the next 30 minutes, and I will monitor its progress until delivery to ensure this nightmare ends.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.