Zero Confirmation

Let my terrible online shopping experience be a warning to anyone considering purchasing from this site. I felt compelled to leave this review and engage in this conversation because I was horrified by the lack of professionalism and communication. I placed an order online and after a week I hadn't received any confirmation about the dress I paid almost $100 for. I then reached out several times by email and never received any reply. I work too hard for my money to allow anyone to steal it, and that fear forced me to track down a representative before my credit card company had to step in.
Customer: I need immediate assistance regarding an online order placed a week ago. I paid almost $100 for a dress and have received zero confirmation emails, nor have I received a reply to any of my attempts to contact you via email.
CS Rep: I sincerely apologize for the complete silence you experienced. That is unacceptable business practice. Could you please provide the email address used for the purchase so I can investigate the order status immediately?
Customer: The email is [Customer Email]. My concern is that I have no proof of purchase, and the entire experience makes me feel like I’ve been robbed. All I want is transparency or my money back.
CS Rep: I understand your frustration entirely. I see the record now; it looks like a system error failed to process the confirmation and routed your follow-up emails incorrectly. I have initiated a full refund for the $100 dress payment, which you should see posted within 3-5 business days. We would also like to offer you a 25% off coupon for future use as a further apology.
If you loved this post and you would like to receive more info about just click the up coming internet page please visit our own site. Customer: Thank you for confirming the refund. I appreciate the swift resolution now, but it shouldn't have taken this much effort just to get a basic reply about an item I already paid for.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.