🚨 WARNING: Paid Extra, Got Late, Damaged Goods

I am writing this to warn every potential shopper:
PLEASE, PLEASE AT YOUR OWN RISK-DO NOT SHOP AT THIS BOUTIQUE-RIP OFF STORE POLICY-
My experience was a complete disaster, emphasizing why I felt compelled to contact customer service immediately. In case you beloved this short article in addition to you would want to get details about GraceQueens Trends kindly go to the web-site. We paid extra for expedite-shipping, and yet the package did not make it in the allotted time that was paid for. To make matters worse, the merchandise arrived damaged; the dress is missing sequins. This boutique clearly do not honor damages merchandise and seem only interested in taking clients money and not honoring the policy of refunding damage goods. After all the delays and receiving a broken product, the refusal to offer a full refund, insisting instead on a store credit, is unacceptable. I needed to speak to someone to resolve this issue because this entire situation feels like experiencing first hand robbery.
Customer: I need immediate assistance regarding Order #4592. We paid extra for expedited shipping, and it arrived late. Now that it’s finally here, the sequin dress is damaged—it's visibly missing sequins.
CS Rep: I sincerely apologize for both the shipping delay and the quality issue you’ve encountered with the dress. That is absolutely not the standard we aim for, and I see the note about the missing sequins.
Customer: Thank you for acknowledging it, but an apology doesn't fix the product or the delay we paid to avoid. Since the dress is damaged, my niece should have her monies refunded NOT A STORE CREDIT! What are you going to do right now to process a full monetary refund?
CS Rep: I understand completely why you demand a refund, especially given the damage and the failed expedited delivery service. Let me confirm the return initiation now. I can override the store credit policy in this specific case due to the manufacturing defect.
Customer: I expect the full amount, including the shipping charges we paid for a service that failed.
CS Rep: Absolutely. I will process a full refund, including expedited shipping charges, back to the original payment method, which should reflect in your account within 5-7 business days. I will also email you a prepaid label right away to return the damaged item.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.