WARNING: Unwearable Quality

I’m writing this because I want to warn potential shoppers about my recent terrible online shopping experience. I purchased an item that arrived completely unusable, and dealing with the aftermath has been nothing short of a nightmare. My direct conclusion about this transaction is exactly what I wrote in the survey:
Awful 😞 I lost my money and couldn’t even wear that thing they sent me. They shouldn’t play with people money like that.
I felt compelled to leave this review and engage in a conversation with customer service immediately to try and recover the money I wasted.
Customer: I need a full refund for order #5432. The dress I received is absolutely awful quality and completely unwearable. I feel like I've just lost my money on this purchase.
CS Rep: I am genuinely sorry to hear that the item you received was unsatisfactory and unwearable. That is completely unacceptable, and I understand why you feel frustrated about losing money.
Customer: It's beyond frustrating; it's practically fraud. What exactly are you going to do to fix this? When you loved this post and you would love to receive much more information about https://www.gracequeens.com kindly visit the website. I won't accept store credit for something I couldn't even use once.
CS Rep: I hear you clearly, and given that the item arrived in an unusable state, we will bypass the standard exchange policy. I can immediately process a full refund, including shipping costs, back to your original payment method.
Customer: And how long will it take for that refund to actually hit my bank account?
CS Rep: The refund has been initiated now. You should see the funds returned within 5 to 7 business days. We truly apologize for the quality issue and for sending you a product that failed to meet expectations.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.