CAUTIONARY TALE: They Ghosted Me Immediately After Purchase

I want everyone to know what a terrible online shopping experience I had—let this be a cautionary tale. I was looking forward to being a frequent and loyal customer, however, my experience was less than satisfactory. The website had a glitch that prevented me from changing the shipping address, but the person I spoke to assured me it was "no big deal just email or text me your order and the correct address." I was still skeptical and voiced my concern, as I made it abundantly clear I did not want to purchase the hat unless it could be shipped to the proper address. I was assured it would be no problem just go ahead and order it right now then text me the address. But of course, when I got the confirmation email that it was on the way the address was still incorrect. I felt compelled to immediately leave a review and engage with customer service because after I made the purchase, nobody would answer the phone or respond to my texts.
Customer: I'm calling about order 32. I texted the correct address right after placing the order, just like your team told me to, but the shipping confirmation shows the old, wrong address.
CS Rep: I am so sorry about that confusion. Let me pull up your account immediately. I see the note about the initial address issue, and I apologize that the correction wasn't logged properly before shipping.
Customer: Logged properly? I tried reaching out right away, and suddenly nobody would answer the phone or respond to my texts! Mind u when he was trying to make the sale he had no problem answering the phone three separate time that day and as soon as I made the purchase…nothing. You lost a great potential customer.
If you liked this informative article in addition to you desire to receive more details concerning oePPeo Website kindly visit our web site. CS Rep: That is unacceptable service, and I deeply apologize for the lack of response after your purchase. We dropped the ball here, and I want to fix this. We can initiate a full refund right now, or I can contact the carrier to attempt a package reroute to the correct location immediately.
Customer: I appreciate the apology, but this is exactly why I will not be purchasing from this website or store ever again.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.