⚠️ Quality Control Nightmare: My Item Arrived Ripped

I am writing this cautionary tale hoping to save others from the terrible online shopping experience I just endured. I received my order, and frankly, I was speechless—not in a good way. The quality control was so nonexistent and the product was so disappointing that I was left feeling incredibly frustrated. The only thing I could manage to type in the initial review box was the item's title itself:
"Rochester Red Wings."
That was my direct conclusion: a complete non-review because the product was so defective it wasn't worth the effort to explain. I felt utterly compelled to follow up and engage with customer service because ignoring this level of poor quality would be a disservice to future buyers.
Customer: I’m contacting you about Order #4521. The item arrived ripped and stained right out of the box. I tried to leave a review, but honestly, the quality was so bad, all I could type was the product name.
CS Rep: I sincerely apologize for the unacceptable condition of the item you received. We understand your frustration when a product is defective upon arrival, and we take full responsibility for this failure in quality control.
Customer: Defective is an understatement. I waited weeks for this, and now I have to go through the hassle of returning something that should have been checked before shipping. What are my options here? I want a quality replacement, not just a refund.
CS Rep: We absolutely want to make this right immediately. I have processed a rush order for a new "Rochester Red Wings" item, and I am personally flagging it for inspection before it leaves our facility. In case you loved this information and you wish to receive more details relating to oePPeo Gear generously visit our own website. I will also email you a pre-paid return label right now for the damaged one.
Customer: Thank you. That is a proactive solution, and I appreciate you taking steps to ensure the replacement is checked.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.