The $61.00 Charge That Vanished: Zero Confirmation, Failed Refund Promises, And Complete Order Mismanagement ⚠️

My terrible online shopping experience with this company is a cautionary tale for anyone purchasing from them. The issues started immediately after payment: "Ordered a hat from them on Wednesday and was charged $61.00 and never got a confirmation email." When I contacted customer service requesting clarification, they told me the order was never received, despite the charge appearing on my debit card. I sent them a screenshot as proof, and they immediately promised me a refund within 24 hours. The entire ordeal left me anxious and frustrated, especially when 24 hours passed, and I still had no money back. I felt compelled to leave this review and engage with customer service because they had my money, yet provided zero accountability, organization, or follow-up.
Customer: I am calling back regarding the $61.00 charge. It has now been over 24 hours since I was guaranteed a refund, and the money is still not back in my account.
If you have any type of questions concerning where and the best ways to utilize oePPeo Online, you can call us at our own site. CS Rep: I sincerely apologize for the delay. I see the record showing we processed a system error refund, but it appears the transfer is pending. Can you please verify the exact date of your original charge?
Customer: It was Wednesday. I’ve already sent a screenshot of the charge confirmation from your company. I was initially told the order didn't exist, and now the refund promised in 24 hours isn't here.
CS Rep: I understand your frustration entirely. I am prioritizing this escalation immediately with our finance team to push this through as an expedited reversal. You should receive the credit back within 3 to 5 business days, depending on your bank's processing time.
Customer: Five business days? That is unacceptable. And the most confusing part is that though I never received a confirmation email or tracking number, the hat
did
end up being delivered via USPS just moments ago. I need confirmation that you are still processing the refund for the error you admitted to.
CS Rep: That is extremely confusing, and I apologize for the complete mismanagement of your order status and refund timeline. Yes, we will honor the refund of $61.00 immediately due to the system error and the lack of proper communication.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.