STOP! Their Review System Failed

I'm writing this cautionary review because my terrible online shopping experience was frustrating from start to finish. I tried multiple times to leave a detailed explanation of the issue with my recent purchase, only to have the submission system fail. It seems my review attempts disappeared completely, rendering the experience effectively
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. This failure compelled me to reach out directly to customer service, hoping to finally get some clarity and resolution after the website itself let me down.
Customer: I am so frustrated. I tried leaving feedback on your website about my order three times, and every time the submission failed. What is going on with your review system?
CS Rep: I sincerely apologize for the technical difficulties you encountered. That sounds incredibly frustrating. Can you tell me more about the feedback you were trying to submit so I can log it manually and assist you?
Customer: The core issue is that I couldn't even tell you what happened online! It just showed up as nothing, literally
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. I spent 20 minutes writing out the problem with the delayed shipping and the site just ate it.
If you have any questions regarding where by and how to use long-spruce-4c6.notion.site, you can get in touch with us at the web-site. CS Rep: I understand your anger. Losing detailed feedback like that is unacceptable. I am raising this system failure immediately. For now, let's address the shipping issue. Could you please provide your order number and briefly describe the problem?
Customer: Yes, my order is 12345. It arrived two weeks late and the box was completely damaged, which is what I wanted to document.
CS Rep: Thank you for sharing that. I am flagging the shipping company complaint and escalating this to our fulfillment team. We will investigate the damage and arrange for a refund or replacement for you today.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.