Hostility

I am writing this to share a terrible shopping experience as a cautionary tale. I had previously been a reliable customer, having bought a fitted cap for my grandson at this establishment. However, when I returned, I was met with such outright hostility and sarcasm that it compelled me to immediately reach out to customer service. I was told, unbelievably, that "customer satisfaction has nothing to do with business," which is an appalling concept for any retailer. I simply don’t tolerate attitudes OR ego! I told them they lost a valuable customer, and frankly, the boss needs to be up front more often so he can supervise these egocentric ignorant boys.
Customer: I am calling because of the absolutely unacceptable attitude I received in your store today. I was treated with sarcasm and told, unbelievably, that "customer satisfaction has nothing to do with business."
CS Rep: I am genuinely sorry that this was your experience. That behavior is completely unacceptable and does not reflect our standards.
Customer: Unacceptable is an understatement. I purchase many hats, and you have lost my business. The younger staff there have severe ego problems, and I feel strongly that the boss needs to be up front more often so he can supervise these egocentric ignorant boys.
CS Rep: I understand your frustration. We take these claims very seriously, and I assure you we will address this employee behavior immediately. That language regarding customer satisfaction is absolutely intolerable.
Customer: What are you actually going to do? If you liked this posting and you would like to acquire far more data with regards to phantom-height-fb2.notion.site kindly go to our site. An apology doesn't fix the fact that I was treated like an annoyance, not a valuable customer.
CS Rep: I’d like to personally ensure your next experience is positive. If you are willing to give us another chance, I can offer you a significant discount on your next purchase, and I will personally oversee your transaction when you return.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.