The $61.00 Charge That Vanished: Zero Confirmation, Failed Refund Promises, And Complete Order Mismanagement ⚠️

My terrible online shopping experience with this company is a cautionary tale for anyone purchasing from them. The issues started immediately after payment: "Ordered a hat from them on Wednesday and was charged $61.00 and never got a confirmation email." When I contacted customer service requesting clarification, they told me the order was never received, despite the charge appearing on my debit card. I sent them a screenshot as proof, and they immediately promised me a refund within 24 hours. The entire ordeal left me anxious and frustrated, especially when 24 hours passed, and I still had no money back. I felt compelled to leave this review and engage with customer service because they had my money, yet provided zero accountability, organization, or follow-up.
Customer: I am calling back regarding the $61.00 charge. It has now been over 24 hours since I was guaranteed a refund, and the money is still not back in my account.
CS Rep: I sincerely apologize for the delay. I see the record showing we processed a system error refund, but it appears the transfer is pending. Can you please verify the exact date of your original charge?
Customer: It was Wednesday. I’ve already sent a screenshot of the charge confirmation from your company. I was initially told the order didn't exist, and now the refund promised in 24 hours isn't here.
CS Rep: I understand your frustration entirely. I am prioritizing this escalation immediately with our finance team to push this through as an expedited reversal. You should receive the credit back within 3 to 5 business days, depending on your bank's processing time.
Customer: Five business days? That is unacceptable. If you have any inquiries regarding where and ways to use oePPeo Hats, you could contact us at our web-page. And the most confusing part is that though I never received a confirmation email or tracking number, the hat
did
end up being delivered via USPS just moments ago. I need confirmation that you are still processing the refund for the error you admitted to.
CS Rep: That is extremely confusing, and I apologize for the complete mismanagement of your order status and refund timeline. Yes, we will honor the refund of $61.00 immediately due to the system error and the lack of proper communication.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.