🚨 AVOID! Total Communication Blackout

I felt compelled to share my terrible online shopping experience as a cautionary tale for anyone considering ordering from this company. I am currently dealing with a total communication blackout after purchasing a time-sensitive gift. I placed an order on 11/29, and I never got the package. When I checked the tracking, it simply said "awaiting for the item." That alone was frustrating, but the real issue is the non-existent support: Customer Service does not respond, they do not call back or email back. I desperately need assistance, and the silence has driven me to leave this public review and relentlessly pursue contact.
Customer: I am calling about order #4589 placed almost a month ago on 11/29. The tracking hasn't moved beyond "awaiting the item," and frankly, I'm furious because I've sent three emails and left two voicemails. I was told Customer Service would call back or email back, but you haven't.
CS Rep: I sincerely apologize, that is completely unacceptable service, especially when dealing with a delayed shipment. I understand your frustration. In the event you loved this post and you would like to receive more info concerning oePPeo Hat Shop i implore you to visit our own site. Can you confirm the full name and email associated with that order number so I can pull up the latest status details immediately?
Customer: The name is John Doe, and yes, I need immediate assistance because right now I have no package and zero confidence in your communication process. Why did nobody respond to my previous attempts?
CS Rep: I see the notes here, and it confirms that your shipment seems to have been lost or scanned incorrectly before leaving our facility. I am truly sorry for the communication failure. I am initiating a full investigation now, and I can either process a complete refund today, or we can expedite a replacement hat, shipped via overnight courier at no cost to you. Which option would you prefer?
Customer: I just want the hat. If you guarantee a replacement shipment goes out today, and you send me a direct confirmation email in the next hour, I’ll accept that.
CS Rep: Absolutely. I will personally handle the replacement shipment and ensure that confirmation email with the new tracking number hits your inbox within 60 minutes.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of non-existent customer service.