Expedited Shipping Nightmare: $40 Down The Drain

I felt compelled to share my terrible online shopping experience as a cautionary tale for anyone considering ordering from this store. I needed this dress for an event and thought I was being prepared, paying extra to ensure timely delivery.
"Ordered my dress February 1st w/regular Shipping… I paid an extra $39.99 for expedited shipping.
>Despite the guarantee, my item never arrived on time. I had to call customer service repeatedly becaus
>"the tracking number had an arrival time of February 22 money back guaranteed my item NEVER came!!!
>The stress and frustration of dealing with employees who had an attitude, and being told I could only get store credit, forced me into this public review. When the dress finally arrived on March 1st after I filed a lost package with USPS
>"some of the jewels came off when I opened the package!
>My advice is simple
>"Order SEVERAL months in advance!!
>Customer: I am calling about order #1234. I paid $39.99 for guaranteed expedited shipping due on February 22nd, and it is now late, March 1st. Why did I pay for a guarantee that completely failed
>CS Rep: I sincerely apologize for the extreme delay and the failure of our guaranteed delivery promise, especially since you paid extra for that service. I see that the package was significantly delayed after leaving the New York distribution center
>Customer: Delayed is an understatement! And I was told previously I could only get a store credit once the dress was returned. I want a full cash refund for that $39.99 shipping charge immediately. And I must report that some employees had an attitude when I called last week
>CS Rep: I understand your frustration entirely regarding the delivery issue and the poor service you received. I will absolutely process a refund for the $39.99 shipping fee immediately back to your original payment method. Regarding the dress itself, you mentioned it arrived damaged—some of the jewels came off
>Customer: Yes, it arrived too late and it is damaged. I should not have to wait for a store credit. In case you have any kind of concerns relating to in which in addition to the way to employ GraceQueens Catalog, you possibly can e mail us at our own internet site. I need a manager to authorize a full cash refund for the dress itself since it arrived defective
>CS Rep: I recognize that this entire experience has been unacceptable. I am emailing you a prepaid return label right now, and I will personally escalate this case to the manager to ensure they authorize a full refund to your card rather than a store credit once the damaged item is received back at our facility
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap

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