Bearbeiten von „WARNING: Mandatory 15% Fee“

<br><br><br>If you’re thinking about booking a group event here, please take this as a warning. My group went for a hat-making birthday activity, and while we enjoyed the creativity, the financial shock afterward completely ruined the good feelings. I felt compelled to leave a review and contact customer service immediately because I believe this policy warrants review, as it may negatively impact future group bookings. Specifically, the mandatory nature of the 15% charge for a group booking, particularly considering the perceived disparity between the cost of materials and the final price, felt excessive and somewhat exploitative. Furthermore, I left a $75 deposit in advance for my spot, but my receipt shows a $55 deposit. The lack of transparency around pricing and the error on the deposit made me feel completely taken advantage of, which is why I need this resolved.<br>Customer: I’m calling about a major discrepancy on my bill following our group hat-making event. I paid a $75 deposit to secure my reservation, but the final receipt only shows a $55 deposit was applied. That's a $20 error that needs to be fixed.<br>CS Rep: I am so sorry that there was an error in applying your deposit, and I appreciate you bringing this to our attention. I can certainly look into that right away. What is the date of your visit and the name the reservation was booked under?<br>Customer: It was on [Date of visit], under [Name]. And while you have my transaction pulled up, I also have serious concerns about the mandatory 15% gratuity. Adding $42 onto my final price for a group felt excessive and was not transparently communicated upfront.<br>CS Rep: I completely understand your frustration regarding the mandatory gratuity for groups.  If you liked this write-up and you would like to get a lot more data with regards to [https://www.oeppeo.com/blogs/news/blog/90-days-with-the-korean-open-top-suede-baseball-cap-a-real-user-review www.oeppeo.com] kindly check out our web-site. While that policy is in place for our customization services, we regret that the feeling was exploitative. We can certainly correct the $20 deposit error immediately, and I will escalate your feedback to our management team regarding the mandatory service fee policy for clarity moving forward.<br>Customer: I need more than just an apology for the gratuity; $42 is a significant charge when the service was already covered by the high material cost. What action can you take beyond fixing the deposit error to address this overall lack of transparency?<br>CS Rep: Let me process a refund for the $20 deposit error right now. In addition, based on your experience, I will generate a $20 service credit that will be refunded to your card to acknowledge the distress caused by the non-transparent gratuity application.<br>The reason I left this review on the website is to hopefully prevent others from falling into the same trap.<br><br>