Bearbeiten von „Expedited Shipping Nightmare: $40 Down The Drain“

<br><br><br>I felt compelled to share my terrible online shopping experience as a cautionary tale for anyone considering ordering from this store. I needed this dress for an event and thought I was being prepared, paying extra to ensure timely delivery.<br>"Ordered my dress February 1st w/regular Shipping… I paid an extra $39.99 for expedited shipping.<br>>Despite the guarantee, my item never arrived on time. I had to call customer service repeatedly becaus<br>>"the tracking number had an arrival time of February 22 money back guaranteed my item NEVER came!!!<br>>The stress and frustration of dealing with employees who had an attitude, and being told I could only get store credit, forced me into this public review. When the dress finally arrived on March 1st after I filed a lost package with USPS<br>>"some of the jewels came off when I opened the package!<br>>My advice is simple<br>>"Order SEVERAL months in advance!!<br>>Customer: I am calling about order #1234. I paid $39.99 for guaranteed expedited shipping due on February 22nd, and it is now late, March 1st. Why did I pay for a guarantee that completely failed<br>>CS Rep: I sincerely apologize for the extreme delay and the failure of our guaranteed delivery promise, especially since you paid extra for that service. I see that the package was significantly delayed after leaving the New York distribution center<br>>Customer: Delayed is an understatement! And I was told previously I could only get a store credit once the dress was returned. I want a full cash refund for that $39.99 shipping charge immediately. And I must report that some employees had an attitude when I called last week<br>>CS Rep: I understand your frustration entirely regarding the delivery issue and the poor service you received. I will absolutely process a refund for the $39.99 shipping fee immediately back to your original payment method. Regarding the dress itself, you mentioned it arrived damaged—some of the jewels came off<br>>If you have any sort of inquiries concerning where and exactly how to use [https://www.gracequeens.com/blogs/news/the-painful-truth-about-buying-a-womens-black-blazer-jacket-online www.gracequeens.com], you could contact us at the web-page. Customer: Yes, it arrived too late and it is damaged. I should not have to wait for a store credit. I need a manager to authorize a full cash refund for the dress itself since it arrived defective<br>>CS Rep: I recognize that this entire experience has been unacceptable. I am emailing you a prepaid return label right now, and I will personally escalate this case to the manager to ensure they authorize a full refund to your card rather than a store credit once the damaged item is received back at our facility<br>>The reason I left this review on the website is to hopefully prevent others from falling into the same trap<br><br>>>